Connecting People to Services

Counseling Policies & Procedures

GENERAL INFORMATION ABOUT OUR COUNSELING SERVICES:  If at any time you have questions about our services, policies, or procedures, please call our office.

Who We Serve:

The Human Services Department is staffed with master’s level, licensed clinical social workers and provides time-limited counseling services for any Falmouth resident or town employee who is unable to access mental health care in the private sector.  This may include residents with no health insurance or those who are unable to afford their co-pays and deductibles, or for any other reason that may hinder access to services.

Counseling services are provided to individuals, families, couples, children/teens age 11+, and seniors.  Home visits may be scheduled based on medical need.  If a resident requesting counseling services is in need of a higher level of care, referraals will be made to local behavioral health agencies that can address their level of need.

Services are FREE:

All services provided by the Human Services Department are FREE OF CHARGE.  You will not receive a bill and your insurance company will not be notified or billed.  For this reason, counseling services are time limited and efforts are made to refer clients to mental health providers in the community for longer term counseling services.  Length of counseling services varies based on client need and can be provided for up to 6 months.  Advocacy and case management services are provided to any Falmouth resident who may need assistnce obtaining other community services.

Medication Management:

Falmouth Human Services does not provide prescriptions for psychiatric medications.  However, in the course of your counseling, you and your therapist may determine that an assessment for medication may be helpful to you.  In these circumstances, your therapist will help you locate a prescribing doctor, psychiatrist or nurse practitioner and communicate regularly with them to ensure optimal coordination of care.


According to state and federal laws, all discussions between a client and therapist, as well as all of your personal information, are strictly confidential.  The clinical team and staff at Falmouth Human Services Department are committed to protecting the privacy of your identity and personal information.  Therefore, your specific written permission is needed for Falmouth Human Services Department to release any information to another individual or agency (including a family member or doctor).  There are some exceptions to this rule, such as if you pose a threat to yourself or someone else or if a child, an elderly or disabled person is being harmed in some way.  Click here for full confidentiality policy:  HIPAA CONFIDENTIALITY STATEMENT.2013/HIPAA CONFIDENTIALITY STATEMENT.couples.2013.


To schedule an Initial Needs Assessment appointment, call our office at 508-548-0533.  After business hours, leave a message on extension 10 requesting an Initial Needs Assessment appointment including your name and phone number and you will receive a return call on the next business day.  Please note if you have a mental health emergency, dial 911 or go to the nearest hospital emergency room for assistance or utilize the crisis hotline numbers.  Click here for a list of crisis hotline numbers.

An Initial Needs Assessment appointment will be made for you at the next available opening.    Please arrive 10 minutes early for this appointment to complete some paperwork.  You will meet with a therapist for 45-60 minutes to discuss your needs.  The following week you will be assigned a therapist who will contact you to set up regular appointments.

Once you have been assigned a therapist all scheduling and changes to appointment times should be made directly between you and your therapist.

Cancellation Policies:

Cancellations should be made at least 24 hours in advance of the appointment time (phone messages are acceptable).  If you miss three appointments, without calling to cancel, in a three month period you will be discharged from counseling services.