Connecting People to Services

Client Satisfaction

Our clients’ opinions matter to us!

After service clients receive a survey to help us determine how satisfied they are with the services they received at Falmouth Human Services.  All survey responses are confidential, anonymous and provide us with invaluable information to continually improve the services we provide to Falmouth residents.

2016 Survey results show that 73.9% of our clients rate their satisfaction with our services as Excellent and 26.1% as Very Good

but here’s what our clients say about us:

“My therapist has helped me immensely to cope and manage through difficult, trying times.  My therapist is exceptional and beyond compare.  My quality of life has improved a lot because of the professionalism, compassion and care I received from Falmouth Human Services!” -Anonymous Client

The care I have received from Falmouth Human Services has been a major factor in the drastic improvement of my quality of life.  My therapist couldn’t possibly have done a better job!” -Anonymous Client

I am very grateful for the very excellent, compassionate, and knowledgeable treatment I received from Falmouth Human Services.  My therapist has helped me find stability and resources for my situation! -Anonymous Client

Overall Comparison 2012 to 2016

If you are currently receiving or have received services from us and have not had the opportunity to fill out a survey, click  CLIENT SATISFACTION QUESTIONNAIRE and mail to Falmouth Human Services, Attention: Susan, 65A Town Hall Square, Falmouth, MA 02540 or fax it to 508-540-7454.